Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and mobile application (Site). In this Privacy Policy, we, us or our means 2Hippo Pty Ltd ACN 111 739 569

Personal Information

The types of personal information we may collect about you include:

  • Your name
  • Images of you
  • Your contact details, including email address, mailing address, street address, and/or telephone number
  • Your emergency contact details
  • Your age and/or date of birth
  • Your credit card details
  • Your demographic information, such as postcode
  • Your current and past medical history
  • Your cosmetic treatment history
  • Your consent to undergo requested treatments
  • Information you provide to us through customer surveys
  • Details of products and services we have provided to you and/or that you have enquired about, and our response to you
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior
  • Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information
  • Any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable you to access and use our Site, make online bookings, associated applications, and associated social media platforms
  • To contact and communicate with you
  • For internal record-keeping and administrative purposes
  • For compliance checking
  • As a legal document in the unlikely event of complaints or legal action
  • For analytics, market research, and business development, including to operate and improve our Site, associated applications, and associated social media platforms
  • To run competitions and/or offer additional benefits to you
  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
  • To comply with our legal obligations and resolve any disputes that we may have
Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators
  • Our employees, contractors, and/or related entities
  • Our existing or potential agents or business partners
  • Sponsors or promoters of any competition we run
  • Compliance checks of practitioners internally and by regulated third parties
  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred
  • Courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
Your Rights and Controlling Your Personal Information
  • Choice and consent: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy.
  • Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
  • Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
  • Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us.
  • Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us.
Contact Us

For any questions regarding this Privacy Policy, please contact us at:

2Hippo Pty Ltd ACN 111 739 569

Email: legal@2hippo.com.au

Last updated: 14 July 2024